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The contact center and omni-channel communications We’ve talked in other blogs about the value of contact centers over traditional, one – dimensional call centers, but we

4 reasons customers prefer contact centers You may have read that call centers are beginning to take a back seat to contact centers, where customers

What is a contact center? We hear that the contact center is the preferred channel communication model, but what is driving this? Before looking at

It is Heaven! Using the Cloud to Challenge Big Business Has anyone suggested you begin moving your business to the cloud? Cloud data storage or

4 Reasons call centers are becoming outmoded Call centers have been around for decades. Everyone is familiar with how they work and almost everyone has

5 Ways SMBs Can Save Money on Security Small-to-medium sized businesses and large enterprises may seem worlds apart, but they face many of the same

Four Key Components of a Robust Security Plan Every SMB Must Know Most businesses are now technology dependent. This means security concerns aren’t just worrisome

Just Because You’re Not a Big Target, Doesn’t Mean You’re Safe Not too long ago, the New York Times’ website experienced a well-publicized attack, which

Stay Secure My Friend… More Hackers Targeting SMBs Many SMBs don’t realize it, but the path to some grand cybercrime score of a lifetime may

Cloud Monitoring Can Be the Difference Maker for SMBs It’s a fast-paced world. Not only do people want things, they want things right now. This