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Loss of Data: Causes and Prevention

Loss of Data: Causes and PreventionThe adoption of technology from the simplest of matters to the most complex problems has rendered us heavily dependent on it. We love paying our bills minutes before they are due. We enjoy seeing loved ones face-to-face on our...

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Why we still worry about Work from Home policies

Why we still worry about Work from Home policiesIf you have been in the workplace for a few decades, you may remember that the idea of telecommuting began to appear in the late 90’s as Internet access from home began to become more common. Telecommuting was often...

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Be Proactive: How to Avoid Potential Network Failures

Be Proactive: How to Avoid Potential Network FailuresFor small- to medium-sized businesses (SMBs), an IT network failure can be devastating because they don't have the resources of large corporations to bounce back from such disasters. Preparation against such...

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7 ways a Work From Home policy can help your business

7 ways a Work From Home policy can help your businessIn the last several years, the concept of WFH has become increasingly more popular. Though some still remain skeptical, it has been gaining in popularity and become more widely accepted among management circles....

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The contact center and omni-channel communications

The contact center and omni-channel communicationsWe’ve talked in other blogs about the value of contact centers over traditional, one - dimensional call centers, but we haven't talked yet about the need for contact centers to be designed on the omni-channel model....

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4 reasons customers prefer contact centers

4 reasons customers prefer contact centersYou may have read that call centers are beginning to take a back seat to contact centers, where customers and prospects can interact across a wide array of communication modes. Today we’re discussing four big reasons customers...

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What is a contact center?

What is a contact center?We hear that the contact center is the preferred channel communication model, but what is driving this? Before looking at that question, let’s define “contact center.” The contact center is kind of a call center on speed. Instead of...

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It is Heaven! Using the Cloud to Challenge Big Business

It is Heaven! Using the Cloud to Challenge Big BusinessHas anyone suggested you begin moving your business to the cloud? Cloud data storage or cloud computing? What is this, anyway? And isn't it something for huge companies?In the last post we explained what cloud...

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4 Reasons call centers are becoming outmoded

4 Reasons call centers are becoming outmodedCall centers have been around for decades. Everyone is familiar with how they work and almost everyone has had at least one bad experience with using one. Did you ever put off calling an 800 number because you didn't want to...

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5 Ways SMBs Can Save Money on Security

5 Ways SMBs Can Save Money on SecuritySmall-to-medium sized businesses and large enterprises may seem worlds apart, but they face many of the same cyber-security threats. In fact, in recent years, cyber-criminals have increasingly targeted SMBs. This is because it’s...

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Stay Secure My Friend More Hackers Targeting SMBs

Stay Secure My Friend... More Hackers Targeting SMBsMany SMBs don’t realize it, but the path to some grand cybercrime score of a lifetime may go right through their backdoor. SMBs are commonly vendors, suppliers, or service providers who work with much larger...

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Cloud Monitoring Can Be the Difference Maker for SMBs

Cloud Monitoring Can Be the Difference Maker for SMBsIt’s a fast-paced world. Not only do people want things, they want things right now. This sometimes-unnerving need for instant satisfaction has only intensified now that we have Wi-Fi and mobile devices that keep us...

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Why Hybrid Clouds are More Than Just Another Trend

Why Hybrid Clouds are More Than Just Another TrendIt should come as no surprise that many small to midsize business owners take pride in overseeing every aspect of their startup business. Naturally, many are apprehensive when it comes to surrendering control of their...

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Why More SMBs are Turning to the Cloud to Reduce TCO

Why More SMBs are Turning to the Cloud to Reduce TCOMore small and mid-size businesses (SMBs) seem to be taking the initiative to learn more about the benefits of the cloud. Determining why SMBs have this sudden keen interest in the cloud isn’t all that tricky.If you...

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How SMBs Can Utilize the Cloud To Build Their Business

How SMBs Can Utilize the Cloud To Build Their BusinessThere has been a lot of talk lately about the cloud and its ability to put small to midsize businesses (SMBs) and startups on a level playing field with large global enterprises. Can this be substantiated or is it...

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The Good, The Bad, and the Ugly of Mobility and BYOD

The Good, The Bad, and the Ugly of Mobility and BYODThere are a lot of advantages to mobility in today’s workforce, but the Bring-Your-Own-Device (BYOD) movement has also brought its share of headaches as well.We live in a society where everyone must have the newest...

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