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Run your Business, not an IT Company

Run your Business, not an IT CompanyYou went into business because you have an interest and expertise in some particular product or service. You began the firm to offer that product or service, but a dirty little problem came along with that new company. IT...

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4 things to consider before starting a WFH initiative

4 things to consider before starting a WFH initiativeIn our last blog, we talked about 5 things to plan and analyze before you initiate a WFH policy. In this blog, we address four interrelated issues that need careful consideration. Equipment - It should be outlined...

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What is the Cloud: A Simple Analogy

What is the Cloud: A Simple AnalogyYou use the cloud and don't even know it. Do you go to Amazon and create a wishlist? Do you have an email account on Yahoo? That is cloud computing. All your emails are stored on Yahoo servers somewhere. They are on physical servers,...

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Implementing work from Home: Planning Matters

Implementing work from Home: Planning MattersWork From Home, also commonly known as telecommuting, is a fairly general term that encompasses a range of workplace policies. Most generally, it refers to a policy permitting an employee to work from home (or any other...

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Loss of Data: Causes and Prevention

Loss of Data: Causes and PreventionThe adoption of technology from the simplest of matters to the most complex problems has rendered us heavily dependent on it. We love paying our bills minutes before they are due. We enjoy seeing loved ones face-to-face on our...

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Why we still worry about Work from Home policies

Why we still worry about Work from Home policiesIf you have been in the workplace for a few decades, you may remember that the idea of telecommuting began to appear in the late 90’s as Internet access from home began to become more common. Telecommuting was often...

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Be Proactive: How to Avoid Potential Network Failures

Be Proactive: How to Avoid Potential Network FailuresFor small- to medium-sized businesses (SMBs), an IT network failure can be devastating because they don't have the resources of large corporations to bounce back from such disasters. Preparation against such...

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7 ways a Work From Home policy can help your business

7 ways a Work From Home policy can help your businessIn the last several years, the concept of WFH has become increasingly more popular. Though some still remain skeptical, it has been gaining in popularity and become more widely accepted among management circles....

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The contact center and omni-channel communications

The contact center and omni-channel communicationsWe’ve talked in other blogs about the value of contact centers over traditional, one - dimensional call centers, but we haven't talked yet about the need for contact centers to be designed on the omni-channel model....

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4 reasons customers prefer contact centers

4 reasons customers prefer contact centersYou may have read that call centers are beginning to take a back seat to contact centers, where customers and prospects can interact across a wide array of communication modes. Today we’re discussing four big reasons customers...

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What is a contact center?

What is a contact center?We hear that the contact center is the preferred channel communication model, but what is driving this? Before looking at that question, let’s define “contact center.” The contact center is kind of a call center on speed. Instead of...

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It is Heaven! Using the Cloud to Challenge Big Business

It is Heaven! Using the Cloud to Challenge Big BusinessHas anyone suggested you begin moving your business to the cloud? Cloud data storage or cloud computing? What is this, anyway? And isn't it something for huge companies?In the last post we explained what cloud...

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4 Reasons call centers are becoming outmoded

4 Reasons call centers are becoming outmodedCall centers have been around for decades. Everyone is familiar with how they work and almost everyone has had at least one bad experience with using one. Did you ever put off calling an 800 number because you didn't want to...

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5 Ways SMBs Can Save Money on Security

5 Ways SMBs Can Save Money on SecuritySmall-to-medium sized businesses and large enterprises may seem worlds apart, but they face many of the same cyber-security threats. In fact, in recent years, cyber-criminals have increasingly targeted SMBs. This is because it’s...

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