Keep your internal IT person or team. Add our engineers, security tools and after-hours coverage behind them.
Not ready? Try the 10-min score · 14-Day IT Health Check
Co-managed IT means your internal IT staff keep ownership of your users, systems and priorities, and TRNSFRM fills the gaps: 24/7 security monitoring, patching, backups, help desk overflow, after-hours coverage, projects and compliance work. It fits Cleveland area companies with one to a few IT people who are stretched thin. Pricing is per user per month, quoted after a short assessment.
Most companies we talk to in Northeast Ohio have one IT person who knows everything about the business and has no backup. They handle password resets, the ERP, the phones, the printers and security alerts, and when they take a vacation, nobody does.
We agree on a written responsibility matrix during onboarding, so nobody duplicates work and nothing falls through the cracks. A common split looks like this, and we adjust it to your team.
Your internal team keeps full administrative access and visibility. You see our tickets, alerts and reports, and we document everything in a shared system so your IT person always knows what changed and why.
Our office is in North Royalton, so when your IT person is sick, on vacation or leaves the company, our engineers can be on site in the Cleveland metro the same day and already know your environment.
We meet your IT team, review the environment and agree on what you want to keep and what you want to hand off.
We write down who owns what, escalation paths and response expectations.
We deploy monitoring, security and backup tools alongside what you already use, without taking away your access.
Shared ticketing, regular check-ins with your IT lead and a quarterly review of projects and risks.
Leave with a written 1-page risk snapshot, scored against 47 controls, ranked by what an auditor checks first.
Help desk, security and compliance from a local team.
24/7 monitoring, MDR and incident response for Northeast Ohio.
Gap assessment, SSP, POA&M and remediation for defense suppliers.
Roadmaps, budgets and technology leadership.
Shop floor uptime, OT segmentation and CMMC.
Jobsite connectivity and payment fraud protection.
Security Risk Analysis, signed BAAs and EHR support.
FTC Safeguards Rule programs for auto dealers.
Next door to our North Royalton office.
Industrial parks and offices on the southwest side.
The Rockside Road office corridor.
Manufacturers and headquarters on the east side.
Lake County manufacturers and trades.
Summit County manufacturers and practices.