Managed IT + Cybersecurity

    IT That Works So You Can Focus on Building.

    We run your helpdesk, devices, Microsoft 365, servers and site networks. There's no cheaper tier that quietly leaves gaps, and remote or onsite changes how we support you, not how we protect you.
    45-minute risk review. Or start the 14-day IT health check.

    What we run for you

    01

    Support and operations

    • Unlimited remote helpdesk during business hours
    • No per-ticket charge and no platform fee
    • Standard onboarding and offboarding

    02

    Cybersecurity and data protection

    • EDR and managed threat monitoring on every covered device
    • MFA, conditional access, email security and phishing training
    • Microsoft 365 backup

    03

    Infrastructure and resilience

    • Servers monitored, patched and backed up
    • Firewalls, switches and Wi-Fi at each managed site
    • Recovery we test

    Choose how we support you

    Remote Support

    Remote helpdesk for every covered user. Onsite visits are billed when needed.

    Full Support with Onsite Coverage

    Remote plus onsite incident help during business hours, in the monthly fee.

    Your first 90 days

    24 hours
    Your team can reach us
    7 days
    We're in the environment, documenting
    30 to 60 days
    First Resilience Score and stabilization list
    90 days
    Security baseline in place

    When we start working on it

    Response means we acknowledge the request and start triage. It is not a resolution time. Standard help desk hours are 8x5, excluding published holidays. 24x7 help desk coverage is an add-on.

    Everything is down30 min
    Many users or a critical system1 hr
    Some users4 business hrs
    One user, low impact8 business hrs

    Need policies, a risk register or audit help? That's RiskGuard, a separate program.

    Pair Managed IT with the right program

    Managed IT Pricing

    What moves the number. No published dollar ranges.

    Free 14-Day IT Health Check

    A written scorecard from real data.

    Co-Managed IT

    Work alongside your existing IT team.

    Cybersecurity

    Managed threat detection and response.

    RiskGuard vCISO

    A named vCISO for the security program.

    IT Resilience Framework

    How we run the managed service.

    Manufacturing IT

    Managed IT for plants.

    Healthcare IT

    Managed IT for healthcare practices.

    Managed IT in Cleveland, OH

    Local team in Northeast Ohio.

    Managed IT in Columbus, OH

    Central Ohio coverage.

    Frequently Asked Questions

    Unlimited remote help desk during business hours for covered users, endpoint detection and response with managed threat monitoring, identity and email security, Microsoft 365 backup, server management, and managed firewalls, switches and Wi-Fi. There is no per-ticket charge and no platform fee. 24x7 help desk coverage is an add-on. Policies, the risk register and POA&M tracking are RiskGuard, quoted separately.

    Every client gets the same security baseline. There is no cheaper tier that leaves out MFA, endpoint detection, email security or backup. Remote Support and Full Support with Onsite Coverage change how we show up. They do not change how we protect you.

    We publish response targets, not a single average. Urgent (everything is down): 30 minutes. High (many users or a critical system): 1 hour. Medium (some users): 4 business hours. Low (one user, low impact): 8 business hours. Response means we start triage. It is not a guaranteed resolution time. The help desk is 8x5 unless you add 24x7 coverage.

    Yes. Identity-based access is through Microsoft Entra ID, MFA and conditional access. Covered endpoints are managed wherever they sit, and onboarding and offboarding follow a standard checklist.

    Both. Some clients want us to run IT. Others keep their team and use us for the security baseline, overflow help desk, or projects. The help desk in the monthly fee is business hours. 24x7 help desk coverage is an add-on.