(216)539-9655 info@trnsfrm.tech
The contact center and omni-channel communications

The contact center and omni-channel communications

The contact center and omni-channel communicationsWe’ve talked in other blogs about the value of contact centers over traditional, one – dimensional call centers, but we haven’t talked yet about the need for contact centers to be designed on the...
4 reasons customers prefer contact centers

4 reasons customers prefer contact centers

4 reasons customers prefer contact centersYou may have read that call centers are beginning to take a back seat to contact centers, where customers and prospects can interact across a wide array of communication modes. Today we’re discussing four big reasons customers...
What is a contact center?

What is a contact center?

What is a contact center?We hear that the contact center is the preferred channel communication model, but what is driving this? Before looking at that question, let’s define “contact center.” The contact center is kind of a call center on speed. Instead of...
4 Reasons call centers are becoming outmoded

4 Reasons call centers are becoming outmoded

4 Reasons call centers are becoming outmodedCall centers have been around for decades. Everyone is familiar with how they work and almost everyone has had at least one bad experience with using one. Did you ever put off calling an 800 number because you didn’t...